You have a cherished photograph, a pressed flower from a wedding, or a child’s first drawing – and you want to display it with elegance. Kachingo helps you create a https://www.personalisedboxframes.com/ custom box frame that goes beyond ordinary framing, giving your keepsakes depth and protection. This guide walks you through every step of ordering a Kachingo EN personalised box frame, from choosing materials to ensuring your artwork arrives safely. Whether you are framing a sports jersey or a handwritten letter, you will learn how to get exactly the result you envisage.
Table of Contents
Quick Answer
To order a Kachingo personalised box frame, select your frame size and colour on the website, upload your artwork or choose a layout template, add any memorabilia depth (e.g., shadow box depth up to 50 mm), and confirm the preview. Delivery within the UK usually takes 5–7 working days. Pricing starts at £29.99 for a small frame.
What Is Kachingo and Why Use It?
Kachingo EN is a specialised online service that creates custom shadow box frames designed to preserve dimensional objects. Unlike flat frames, box frames offer depth so you can include items such as medals, dried flowers, keys, or small souvenirs. The company uses museum‑grade UV‑protective glass, acid‑free backing, and precision assembly. Customers choose Kachingo for its user‑friendly design tool, wide range of sizes (from 20×25 cm to 60×80 cm), and reliable UK‑based production. The process removes the guesswork – you provide the content, Kachingo handles the framing expertise.
Step-by-Step Guide to Ordering a Kachingo Box Frame
Step 1 – Select Your Frame Dimensions and Orientation
The first decision is the physical size and whether you want a portrait or landscape layout. Kachingo offers 12 standard sizes plus a custom option. Why it matters: The depth of the box (25 mm, 40 mm, or 50 mm) depends on the thickness of your items. A common mistake is choosing a shallow box for a thick object, which can crush or bend the item. Tip: If your object is more than 15 mm thick, choose at least 40 mm depth.
Step 2 – Choose Your Frame Colour and Finish
You can pick from white, black, oak, walnut, silver, and gold finishes. The selection affects how the frame blends with your decor. Expected result: The colour option is shown on the live preview so you can adjust. Common mistake: Choosing a gloss finish if the frame will be near a light source – it creates glare. Opt for a matte finish in bright rooms.
Step 3 – Upload or Describe Your Content
Kachingo’s tool lets you upload digital photos, drag and drop them into template positions, or add notes for physical items you will post to them. If you are sending physical objects, you will receive a prepaid shipping label after payment. Reason: This ensures your items are protected during transit and arrive safely to the workshop. Tip: Scan physical documents at 300 DPI minimum to avoid pixelation when enlarged.
Step 4 – Customise the Layout and Background
Use the online editor to position your items, add matting (single or double), change the backing colour, and include optional text engraving on a metal plaque. Helpful advice: Leave at least 2 cm of breathing space around each item – crowded box frames lose visual impact. You can also choose a museum‑quality mount board to prevent paper items from touching the glass.
Step 5 – Review, Pay, and Confirm
The final step shows a high‑resolution 3D preview of your frame. Check for alignment, cropping, and colour accuracy. Complete payment via card or PayPal. Expected result: You receive an order confirmation with a production timeline. Kachingo will send you a photo of the finished frame before shipping.
Customization Options at a Glance
- Depth options: 25 mm (for thin items like photos), 40 mm (for medals or small objects), 50 mm (for thick memorabilia like caps or figurines).
- Matting: single, double, or no mat; colours include white, cream, black, grey, and blue.
- Glass: standard float glass, non‑reflective (anti‑glare), or UV‑protective (blocks 99% of UV rays).
- Mounting: acid‑free backing, optional acid‑free tissue paper for fragile items.
- Personalisation: engraved plaque with text (up to 30 characters) in gold, silver, or brass finish.
Pricing & Frame Comparison
| Frame Size | Depth | Price (GBP) | Best For |
|---|---|---|---|
| 20×25 cm | 25 mm | £29.99 | Small photos, tickets, postcards |
| 30×40 cm | 40 mm | £44.99 | Medals, small plaques, 1–2 layers of items |
| 50×50 cm | 50 mm | £74.99 | Thick objects like cups, caps, or stacked items |
| 60×80 cm | 50 mm | £99.99 | Large memorabilia collections, uniforms |
Note: Prices as of March 2025. Custom sizes incur a 15% surcharge. Non‑reflective glass adds £10 per frame; UV‑protective glass adds £15.
Before You Order – Checklist
- ☐ Measure your object(s) – ensure they fit inside the frame dimensions (subtract 5 mm from each side for the frame rebate).
- ☐ Decide on depth – if unsure, use a ruler to measure the thickest item.
- ☐ Clean the items – avoid dust or fingerprints (Kachingo will handle final cleaning, but remove obvious dirt).
- ☐ Prepare high‑resolution digital files – 300 DPI for photos, 600 DPI for text or fine details.
- ☐ Choose your background colour – consider contrast with the item (dark backing for light objects, pale backing for dark objects).
- ☐ Order a sample pack if you are uncertain about colour or finish – Kachingo offers a £5 starter kit with frame corner samples.
Troubleshooting Common Issues
| Problem | Reason | Solution |
|---|---|---|
| Photo appears blurry in preview | Low resolution image – less than 150 DPI at the chosen print size | Rescan or reshoot the original at 300 DPI or higher. Check the file size (should be >2 MB for a 30×40 cm print). |
| Frame depth not deep enough after ordering | Mis‑measurement of object thickness | Contact Kachingo within 24 hours – they can upgrade the depth for a small fee (£5–10). |
| Object moves inside the frame after assembly | Lack of interior supports or too much empty space | Use the “object mounting” option when ordering – Kachingo will add clear acrylic pins or wire mounts. |
| Colour of frame differs from website image | Monitor calibration differences | Order colour samples before placing a large order. Wood finishes can vary slightly per batch. |
| Delivery takes longer than estimated | High season (December, Mother’s Day, graduation period) | Order at least two weeks ahead. Kachingo announces delays on their delivery status page. |
Best Practices from Experienced Framers
- Layer with purpose. In a shadow box, depth is your biggest asset. Use spacers (clear risers) to create floating effects – Kachingo can add them for a small extra charge.
- Avoid direct sunlight. Even with UV glass, prolonged exposure will fade dyed fabrics and papers. Display your frame away from south‑facing windows.
- Seal fragile items. Dried flowers or lace can be lightly sprayed with acid‑free fixative before mounting. Kachingo recommends doing this yourself to avoid chemical interaction with the frame materials.
- Leave a margin. When positioning items inside the box, keep them at least 1 cm away from the glass to prevent condensation damage in humid rooms.
- Use the 3D preview thoroughly. Zoom in to check alignment, then rotate the preview 360° to see the depth. If anything looks off, adjust before confirming – changes after order are not always possible.
Frequently Asked Questions
How long does Kachingo take to produce a box frame?
Standard production takes 3–5 working days, plus shipping (1–2 working days for UK mainland). Express service (2 working days) is available for an extra £15.
Can I send physical items that are valuable or fragile?
Yes. Kachingo insures all incoming parcels up to £100. For items over that value, you should arrange your own courier with declared insurance. They provide a prepaid label for most item types.
What file formats are supported for digital uploads?
JPEG, PNG, TIFF, and PDF are accepted. Maximum file size is 50 MB per image. For vector drawings, convert to PNG at 600 DPI. Avoid compressed formats like WebP.
Do I need to use a template, or can I design freely?
Kachingo offers both guided templates (for single photos, collages, or memorabilia) and a free‑form canvas where you can drag and place items with pixel‑precision. Recommended for advanced users.
What happens if the frame arrives damaged?
Kachingo includes a “damage‑on‑arrival” guarantee. Photograph the damage within 48 hours of receipt, and they will send a replacement at no extra cost. Always inspect the package before signing for it.
Conclusion
Personalised box frames from Kachingo turn flat memories into three‑dimensional displays. By choosing the right depth, backing, and protective glass, your keepsakes stay safe for decades. Start with the checklist above, use the design preview to tweak every detail, and trust the Kachingo EN team for the expert assembly. The result is a frame that looks both professional and personal – exactly what your chosen object deserves.