Planning to turn a cherished photo, certificate, or keepsake into a lasting display? This page walks you through the entire process of ordering a custom box frame from Kachingo. You’ll learn exactly how to choose the right frame, personalise every detail, and avoid common pitfalls — so your finished piece looks exactly as you imagined. Whether it’s a wedding group shot, a child’s artwork, or a sports jersey you want to preserve, this guide makes ordering straightforward.
Quick Answer
To order from Kachingo, visit https://www.personalisedboxframes.com/, select your frame style, choose the size, upload your item or photo, add personalisation details (like engraving or mount colour), and proceed to checkout. Delivery options are clear, and most orders ship within one week.
Why Choose Kachingo for Your Box Frame
Kachingo EN offers a dedicated service for shadow box frames tailored to your exact specifications. They work with a range of materials — from solid wood to sleek acrylic — and provide true custom sizes rather than off-the-shelf dimensions. Many customers value the ability to add engraved nameplates, deep mounting for 3D objects, and UV-protective glass. Whether you want to frame a military medal or a wedding invitation, Kachingo balances quality with fair pricing.
Step-by-Step Ordering Guide
Step 1 – Choose Your Frame Type
Kachingo offers several categories: classic box frames, deep frames for chunky items, and museum-quality frames with conservation-grade materials. Select based on what you’re framing — thin documents need a shallow frame, while a football shirt requires extra depth.
Why: The wrong depth can crush your item or leave it floating. Measure the thickness of your item before deciding.
Tip: Use Kachingo’s “suggest a frame” tool if you’re unsure. They’ll recommend based on what you’re framing.
Common mistake: Choosing a frame that’s too shallow. Always add at least 5 mm clearance for the glass and backing.
Step 2 – Select the Exact Size
Enter your item’s dimensions. Kachingo builds frames to your measurements, not preset sizes. You can also add a mat border if you want the central image to pop.
Why: A perfectly fitted frame avoids gaps or the need for padding.
Tip: For photos, add a 1 cm margin inside the frame so the photo isn’t squeezed against the glass.
Step 3 – Upload or Describe Your Content
You can upload a digital image (JPG, PNG) or specify that you’ll post the physical item. Kachingo provides a temporary upload link for high‑resolution files.
Why: They need to see your layout to advise on matting or if you want a bespoke opening (e.g., a circular cut-out).
Tip: Always send the highest resolution file available. 300 DPI recommended.
Step 4 – Add Personalisation (Engraving & Colour)
Choose a frame finish (oak, black, white, walnut), add a nameplate with up to 30 characters, and pick the mount colour. Kachingo’s online visualiser lets you preview combinations.
Why: Personalisation makes the frame a unique gift or a meaningful keepsake.
Tip: Keep engraving text short — names and dates look best. Avoid long sentences that may become illegible at small sizes.
Step 5 – Review and Add to Cart
Double-check the dimensions, depth, colour, and engraving text. Note any special instructions (e.g., “frame without glass” for delicate artwork). Then add to cart.
Why: Once production starts, cancellations may not be possible.
Tip: Take a screenshot of your configuration before proceeding.
Step 6 – Checkout and Pay
Enter delivery details, choose shipping speed (standard or express). Kachingo accepts major debit/credit cards and PayPal. After payment, you’ll receive a confirmation email with an order number.
Why: Secure checkout protects your data.
Tip: Save the order number to track your status later.
Step 7 – Track Your Order
Use the tracking link emailed to you. Most orders take 4–6 working days for standard framing, plus shipping time. If you chose express, you can expect delivery within 3 days of dispatch.
Why: Know when to expect the frame, especially if it’s a gift.
Tip: Check the tracking once a day; courier updates can be quick.
Frame Type Comparison
| Frame Type | Depth | Best For | Pros | Cons |
|---|---|---|---|---|
| Classic Box Frame | 20 mm | Photos, certificates, flat memorabilia | Elegant, affordable, wide colour range | Cannot accommodate thick items |
| Deep Shadow Box | 40–60 mm | Jerseys, medals, 3D souvenirs | Ample space for bulky objects, hidden mounting | Heavier, higher cost |
| Museum-Quality Display | 30 mm | Valuable artwork, rare documents, archives | UV‑blocking glass, acid‑free backing | Premium price, limited finish options |
Pre-Order Checklist
- ☐ Measure your item’s width, height, and thickness (in mm).
- ☐ Decide if you want a mat border (adds 5–10 cm around the image).
- ☐ Choose frame colour that complements the room decor.
- ☐ Prepare the highest resolution version of your photo/design.
- ☐ Plan engraving text (max 30 characters per line).
- ☐ Note any special instructions (e.g., “no glass” or “float mount”).
- ☐ Verify delivery address is correct.
Customisation Options at a Glance
- Frame Materials: solid oak, mahogany, aluminium, acrylic – each with distinct weight and style.
- Mount Colours: white, cream, black, navy, grey, plus 10+ pastel shades.
- Nameplate Engraving: brass or silver plate, laser‑etched, up to two lines.
- Glass Types: standard clear, non‑glare, UV‑protective, museum‑grade.
- Backing: reversible blue‑grey felt, or custom colour fabric.
Troubleshooting Common Issues
Problem: The frame size doesn’t match my item
Reason: You may have measured in the wrong unit or added a mat that didn’t allow for overlap.
Solution: Use the frame size calculator on Kachingo’s site. For physical items, they recommend adding 5 mm to each side for breathing room. If you already ordered, contact support within 24 hours to adjust.
Problem: My photo looks too dark when framed
Reason: The mount colour may be too similar to the photo edges, or the glass has a tint.
Solution: Choose a lighter mount (cream or white) to create contrast. Upgrade to non‑glare glass to reduce reflections.
Problem: Engraving text is too small to read
Reason: Long messages on a small plate become illegible.
Solution: Keep engraving to 3–4 words. If you need more, ask Kachingo to use a larger plate (extra cost).
Problem: Delivery takes longer than expected
Reason: Standard framing includes 4–6 days of production; express is 2–3 days. Public holidays can add delay.
Solution: Always order at least two weeks before the occasion. If urgent, choose express shipping and confirm stock availability.
Best Practices for a Flawless Result
- Use a ruler with millimetre markings for precise measurements.
- If framing a paper document, place it between acid‑free tissue before inserting.
- For 3D objects, provide a brief note about the intended display angle (e.g., “medal tilted left”).
- Order a small sample corner of the frame colour if you’re uncertain — Kachingo offers swatches.
- Group multiple frames in one order to save on shipping and ensure consistent batch colour.
Frequently Asked Questions
Can I order a box frame without glass?
Yes. You can select “no glass” during customisation. This is ideal for oil paintings or heavy fabrics that need airflow.
What is the maximum size Kachingo offers?
For standard lines, the maximum outer dimension is 1200 mm on the largest side. For larger requests, contact their bespoke department.
How long does engraving take?
Engraving is done during framing – it does not extend the lead time. Most engraved frames ship within the same 4–6 day window.
Do I need to post my physical item?
Only if you feel uncomfortable mailing it. Kachingo accepts digital uploads for prints, but for objects like uniforms or medals you’ll need to send the item. They provide a prepaid return label.
Can I change my order after it’s in production?
Changes are possible only within 2 hours of placing the order. After production starts, alterations may incur fees or be impossible.
Final Thoughts
Ordering a personalised box frame from Kachingo EN is straightforward when you break it into clear steps: measure, choose, customise, and confirm. Focus on getting the dimensions right and selecting materials that match the item’s weight and character. Use the checklist to avoid forgetting crucial details, and don’t hesitate to contact their support for complex items. Your finished frame will likely become a family treasure – it’s worth taking an extra five minutes to double‑check everything before you click buy.