Bridal trends

Brides today are decision makers who have no qualms about disrupting traditions and even the minutest of preparation needs their nod of approval. After all, changes today are the benchmark for future generations to follow. When it comes to jewellery, brides are increasingly demanding customisations to suit their preferences and personality. Little wonder that the […]

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Building an aspirational brand

Vishwas Parikh Group Operations Manager-Mouawad In an increasingly competitive environment, family jewellers rely on the power and reach of their legacy and heritage to create brands that survive the test of time and make a difference. It goes without saying that these brands bring with them a promise of a superlative experience, quality and unique […]

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Leveraging digital and big data to transform the customer experience

Maneesh Mittal Head-Ecommerce & Big Data-Infiniti Retail Ltd. (CROMA) The customer-retailer relationship in today’s world of Big Data and omni-channel shopping is complex. As retailers actively engage with customers across various touch points, including websites, social media, blogs, mobile devices, and more, these platforms provide invaluable data about customer behaviour. The Retail Jeweller India Forum […]

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Essential winning principles of expanding your business

Vivette D’cruz Director – Consumer Products & Retail – Ernst & Young LLP A retailer may have the money and required infrastructure to set up new stores but that doesn’t necessarily mean that his business has expanded. A lot of considerations such as availability of funds, a good team and a sound understanding of the demands […]

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Volatility in precious metal prices, risk and mitigation via Futures and Options

Shivanshu Mehta Head-Bullion, MCX – Metal & Energy Gold and silver are vital inputs for jewellery manufacturing — but the base prices of these precious metals are highly volatile. This can hurt fabrication margins in the industry. At the Retail Jeweller India Forum 2018, Shivanshu Mehta, head–bullion, MCX, offered a minor master class in how […]

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Software as a productivity tool-case studies, Indian and Middle East jewellery markets

Dr Minesh Shah Managing Director-Effission Software Pvt. Ltd. What are the parameters on which jewellery retailers compete? Is it just design and product quality that differentiate one retailer from another, or are there other focal points as well? The Retail Jeweller India Forum 2018 attempted to address these fundamental queries, with Minesh Shah, MD, Effission […]

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The importance of authenticating what retailers sell The IIDGR certificate

Amitabha Das Head Operations – IIDGR, Surat Synthetics and treated diamonds are polluting the entire diamond supply chain. On one hand, retailers are to be blamed for sourcing them directly from the market and on the other, manufacturers have to bear the brunt of not having the technology and means to verify the authenticity of […]

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Is it possible to achieve brand loyalty with millennials

Hitesh Malhotra Chief Operating Officer-NYKAA The age of information and connectivity has powered millennials with endless product options and an equally baffling number of ways to assist them in making a choice. However, what makes millennials stay loyal to a brand is the experience more than the economics. In his session at the Retail Jeweller […]

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Knowing all about the right location

Aparajita Basak Associate Director – Micro Marketing & Economics – Neilsen India Ltd. It’s true that many millennials now shop online, but for all those consumers who prefer to shop in the real world, jewellers know that the key to success in bricks-and-mortar retail is still location. A good choice of location means that the […]

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Using research to nurture brands

Shaveta Bhardwaj Head of West-Kantar Milward Brown In this world of 24×7 data, it has become possible to make high-quality brand decisions very fast. When used well, this potential offers a significant advantage. After all, brand value is the lifeblood of modern business, and strong brands generate superior shareholder return. One of the most reliable […]

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Retail 2020: Organised for the future

Ankur Bisen  Sr. Vice President-Retail & Consumer Products division-Technopak At the Retail Jeweller India Forum 2018, the opening presentation took a hard look at the challenges and opportunities that the jewellery industry as a whole faces from the accelerating growth of the organised sector. The Retail Jeweller India Forum is India’s most sought-after platform for […]

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